All systems are operational

Past Incidents

Thursday 6th November 2025

No incidents reported

Wednesday 5th November 2025

Optus Mobile - Regional Outage in Coffs Harbour, Dural - Wisemans Ferry, Lower Hunter, Maitland, Upper Hunter, NSW

Optus have advised Vonex of an outage impacting mobile voice and mobile broadband services in Coffs Harbour, Dural - Wisemans Ferry, Lower Hunter, Maitland, Upper Hunter, NSW has been resolved as of 19:40

NBN Vonex - NBN - Maitland NSW Unplanned Outage - 05/11/2025

Services in Maitland and surrounds were restored and stable 05/11/2025 following repairs to fibre infrastructure

Tuesday 4th November 2025

Important Service Notice - Potential delays due to Tropical Cyclone Tino

We’d like to advise that Tropical Cyclone Tino is intensifying and is expected to impact Vonex's offshore operations as of 04/11/2025. As a result, our support and service provisioning teams may experience disruptions.

To minimise any delays, we’ve activated additional teams to assist with overflow. While these team members may not have full context on existing cases, they will be working closely with our support leaders to ensure continuity and timely responses wherever possible.

We appreciate your patience and understanding during this time, and we’ll continue to keep you updated as the situation evolves.

Monday 3rd November 2025

No incidents reported

Sunday 2nd November 2025

No incidents reported

Saturday 1st November 2025

No incidents reported

Friday 31st October 2025

No incidents reported