Restoration work on Vonex's IPoE authentication platform which was performed during the planned maintenance window Tuesday 02/06/2026 22:00 AEST to Wednesday 03/06/2026 02:00 AEST has been confirmed to address all outstanding items, and as such this issue is now resolved.
A PIR will be distributed early next week following a full review along with outcomes to ensure we do not see similar problems in future.
Should you experience any issues with customer NBN services please reach out to the Helpdesk for further trouble shooting.
We appreciate your patience whilst we worked through what was a very complex problem.
