Some systems are experiencing issues

Past Incidents

Thursday 14th May 2026

No incidents reported

Wednesday 13th May 2026

No incidents reported

Tuesday 12th May 2026

Vonex IPoE Authentication Platform Impacted - May 2026

Restoration work on Vonex's IPoE authentication platform continues to progress. Vonex's engineering team with external consultant have concluded testing of proposed solution to original IPoE authentication fault in lab environment. Infrastructure and software preparations are progressing to deploy validated solution to the live Vonex network next week, specific timeframes for planned maintenance window for deployment will be advised once confirmed.

Where possible Vonex Wholesale can support wholesale clients who may wish to transit impacted services to the functional and separate PPPoE delivery, which is able to provide static IP and visibility of service status as normal. Please provide required details in writing to assist if this is desired.

Monday 11th May 2026

No incidents reported

Sunday 10th May 2026

No incidents reported

Saturday 9th May 2026

No incidents reported

Friday 8th May 2026

No incidents reported

Thursday 7th May 2026

NBN NBN - Performance Issues

Vonex NBN network performance has remained stable since changes made during emergency outage on evening 15th May 2026/morning 16th May 2026.

Please raise any speed or performance issue normally with Vonex support teams triage and investigate with respective carrier.