Tuesday 4th November 2025

Important Service Notice - Potential delays due to Tropical Cyclone Tino

We’d like to advise that Tropical Cyclone Tino is intensifying and is expected to impact Vonex's offshore operations as of 04/11/2025. As a result, our support and service provisioning teams may experience disruptions.

To minimise any delays, we’ve activated additional teams to assist with overflow. While these team members may not have full context on existing cases, they will be working closely with our support leaders to ensure continuity and timely responses wherever possible.

We appreciate your patience and understanding during this time, and we’ll continue to keep you updated as the situation evolves.