Vonex Engineers are aware of some issues ongoing with our voice service platform
We are currently working on it to get it resolved as soon as possible.
Symptom: Intermittent loss of voice services
Date Started: 17 August 2020
Time Started: 09:30 AEST
** UPDATE **
Date Started: 17 August 2020
Time Started: 09:30 AEST
Date Fixed: 17 August 2020
Time Fixed 11:00 AEST
Impact:
Intermittent loss / degraded voice services
Event Log:
At around 09:30, Vonex Engineers got alerts from our monitoring system about intermittent failed connectivity and degraded voice quality across our network. This issue lasted about 5 minutes and resolved by itself. Vonex identified the offending carrier and a fault ticket was logged with the internet carrier. A subset of services that was dependent on this carrier was affected
At about 10:10 a second wave of intermittent failed connectivity and degraded voice quality occurred. This lasted another 5 minutes before getting resolved on its own
At about 11:00, the third wave of intermittent failed connectivity and degraded voice quality occurred. At this point, Vonex made the decision to remove the offending carrier from our network and the issue was resolved
Findings:
Upon Investigation, Our Upstream network providers had reported that there had been a DDoS attack across some of the major data carriers in Australia. This affected network connectivity and voice quality across multiple carriers. Action was taken to mitigate the attack and the issue was resolved.
