Dear Customers,
One of our Data center operators will be conducting some works at the mentioned times. This only affects a select list of wholesalers with PBXs hosted in international locations. All PBXs within Australia will not be affected. We will keep a lookout on the progress of this event
Start Date: Friday 31-Oct-2020 03:00 AEDT
End Date: Friday 31-Oct-2020 07:00 AEDT
Duration: 4 hours
Event Type: Planned Maintenance
Subject: Event 121951828 - Component Replacement fcr01.sng01
Severity: High
Network Engineers will be replacing a faulty component in fcr01.sng01 to normalize component redundancy. The Front End Customer router (FCR) provides public front-end network connectivity to hosts in the Singapore datacenter POD 1.
During this 4 hour window, traffic will be shifted away from the component being replaced to limit impact to customer traffic. When this shifts occur, some clients may notice a brief period of degradation or a loss to packets-in-flight.
Private connectivity will NOT be affected during this work.
The maintenance procedure is designed to avoid down time, however there is risk of hardware failure. If this occurs customer may experience a disruption of up to 30 minutes.
