All systems are operational

Past Incidents

Friday 18th October 2024

No incidents reported

Thursday 17th October 2024

No incidents reported

Wednesday 16th October 2024

No incidents reported

Tuesday 15th October 2024

NBN Vonex Wholesale - NBN - Unplanned Outage VIC 15/10/2024

NBN - Unplanned Outage VIC 15/10/2024 Vonex has become aware of an unplanned outage impacting NBN services in some areas in VIC, investigation is presently ongoing with upstream provider. Current locations impacted are: Karingal; Cheltenham; Keysborough; Dandenong.

UPDATE:

Services in South-East Melbourne have been restored following two separate, unrelated fibre breaks yesterday afternoon. The fibre breaks occurred after trucks hit aerial cables at two different sites in Melbourne's suburbs. Our upstream carrier teams worked throughout the night to resolve the fibre breaks which were restored at 1am in Tottenham and 4.30am in Mulgrave.

Monday 14th October 2024

No incidents reported

Sunday 13th October 2024

No incidents reported

Saturday 12th October 2024

Issue with Calling DID's hosted with Symbio from the Optus mobile network

Issue with calls to Vonex DID's hosted with Symbio from mobile voice services on the Optus mobile network on 12/10/2024 has been formally resolved with stable platform and calls since late 12/10/2024.