Past Incidents

NBN and Mobile Network outage in NSW Northern Rivers, Mid North Coast area & Surrounds as a result of commercial power outages caused by severe weather and significant flooding has now been formally flagged as resolved by NBN and Optus.

Any individual services in these regions still reporting issues should be raised with Vonex support staff to investigate once basic troubleshooting including a powercycle has been performed.

NBN and Optus Mobile networks have reported NBN fibre break impacting services in Bayview Heights, Bentley Park, Bungalow, Earlville, Manoora, Manunda, Mooroobool, Mount Sheridan, Westcourt and Woree QLD 4868, 4869, 4870 has been restored and services have recovered. Any faults to Vonex services should be reported as normal.

Vonex wishes to advise that we will be performing scheduled maintenance on 28/07/2025 from 22:00 to 23:30 AEST.

Maintenance Details: • Service(s) affected: Vonex Hosted PBX • Purpose: PBX Upgrade to v68.0.42. • Expected downtime: 90 minutes

During this time, you may experience a brief service disruption.

We apologize for any inconvenience and appreciate your patience.

If you have any questions or concerns, please contact our support team at business-support@vonex.com.au.